Service Management & Asset Management
Service Management & Asset Management, intended for companies with technical teams which provide technical service to end-customers (consumers & businesses) and their equipment, but also for businesses that undertake projects on behalf of their clients. It provides complete end-to-end control of all involving processes, from ticketing the request to invoice (shorten billing cycles).
Companies are using mobile computing to improve communication with the field, increase productivity, streamline work processes, and enhance customer service and loyalty. Field service software solution can be used for scheduling and routing optimization, automated vehicle location, driver logs and hours-of-service tracking, inventory management, field worker management and driver safety. Mobile software may use databases containing details about customer-premises equipment, access requirements, and parts inventory.
Using the powerful Calls/Order Management (concerns the registration of different types of calls into the system, according to customer requirements like Service Calls, Preventive Maintenance, Refurbishment, Audit) either via a desktop interface, or through a mobile app, inform your field workers about their daily tasks, organize and record in detail the work to be carried out and earn the trust and satisfaction of your customers.
Optimize operations by giving access to your technical team, at any time in all necessary information about the customer (Customer Management), such as previous visits and the desired route to be followed in order to fulfill its tasks - anytime, anyplace. Increase first-time-fix rate.
The Contracts Management, allows to enter and track contracts with both customers and subcontractors. You can easily monitor and calculate the maximum time resolution of the call-failure (Service Level Agreements -SLA), according to various criteria.
Give a competitive advantage to your business with Fixed Assets Management - concerns the detailed logging of all movements & damages transactions involving fixed assets. Manage your Spareparts & Inventory, monitor stock with accuracy, increase productivity by minimizing service time and improving scheduling.
Our ultimate solution powered with Advanced Analytics, Dashboards and B.I. Reporting & Assets Service History Tracking in order to evaluate performance and reduce overhead or administration costs of paper-based FSM.
The solution of Service Management & Asset Management can be approached either via Pocketbiz Field Service or via Microsoft Dynamics CRM.